Privacy Policy

---

Night Owl Lockouts LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use our website or request locksmith services.

1. INFORMATION WE COLLECT

We may collect the following information:

• Name, phone number, email address, and service address

• Details about your requested locksmith service, including the type of property, vehicle, lock, or key involved

• Photographs, documents, identification, proof of ownership, signatures, invoices, and service records when necessary to verify authorization or complete a service

• Communications with our company, including calls, text messages, emails, website forms, and customer-service records

• Payment and transaction information

• Basic website information, including browser type, device type, pages visited, and general website activity collected through cookies or similar technology

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Schedule, dispatch, and complete requested locksmith services

• Verify identity, ownership, and authorization before performing locksmith work

• Communicate about appointments, arrival times, estimates, invoices, payments, and customer-service matters

• Process payments and maintain business and tax records

• Respond to questions, complaints, disputes, warranty requests, or legal claims

• Improve our website, services, security, and customer experience

• Prevent fraud, unauthorized access, chargebacks, and misuse of our services

• Comply with licensing, insurance, accounting, and legal requirements

3. HOW WE SHARE YOUR INFORMATION

Night Owl Lockouts LLC does not sell customer leads, rent personal information, or provide customer information to outside locksmith companies.

Information necessary to complete a service request may be provided only to licensed technicians working under Night Owl Lockouts LLC.

Limited information may be processed by trusted service providers that help us operate our business, including payment processors, scheduling systems, customer-management software, website providers, communication services, accountants, insurers, and legal professionals. These providers may use the information only as necessary to perform services for our company.

We may also disclose information when required by law, court order, licensing authority, insurance investigation, or a valid request from law enforcement.

4. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Night Owl Lockouts LLC does not directly store complete credit or debit card information entered through those payment systems.

Payment providers maintain their own privacy and security policies. We may retain transaction details, signed invoices, receipts, and payment confirmations for accounting, dispute, and legal purposes.

5. TEXT MESSAGES AND PHONE COMMUNICATIONS

When you provide a phone number, you authorize Night Owl Lockouts LLC to contact you regarding your service request, appointment, technician arrival, estimate, invoice, payment, or customer-service matter.

Message and data rates may apply. You may request that nonessential text messages stop at any time. We do not sell phone numbers or provide them to outside companies for their independent marketing purposes.

6. COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technology to understand website traffic, maintain website functionality, and improve the visitor experience.

Some website features may be provided by third parties, including GoDaddy, Google, payment processors, or other business-service providers. Those providers may collect information according to their own privacy policies.

You may limit cookies through your browser settings, although some website features may not function properly afterward.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

No website, communication system, or electronic storage method can be guaranteed completely secure. Customers should avoid sending unnecessary sensitive information through unsecured email or text messages.

8. DATA RETENTION

We retain personal information only as long as reasonably necessary to complete services, maintain business and tax records, handle warranties or disputes, prevent fraud, and satisfy legal, licensing, insurance, or accounting requirements.

Information that is no longer required may be securely deleted or destroyed.

9. YOUR PRIVACY RIGHTS

You may contact us to request:

• Confirmation of whether we maintain your personal information

• Access to personal information associated with you

• Correction of inaccurate information

• Deletion of information, subject to legal and business recordkeeping requirements

• Information about how your personal data is used or shared

• An appeal if we deny an eligible privacy request

Night Owl Lockouts LLC does not sell personal information or use personal information for targeted advertising. We will not discriminate against a customer for making a lawful privacy request.

We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

10. CHILDREN’S PRIVACY

Our website and locksmith services are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without authorization from a parent or legal guardian.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Night Owl Lockouts LLC is not responsible for the content, security, or privacy practices of those third parties.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, business practices, or legal obligations change. Updates will be posted on this page with a revised effective date.

13. CONTACT US

For privacy questions or requests, contact:

Night Owl Lockouts LLC

Phone: 817-262-1417

Email: NightOwlLockouts@gmail.com

Website: NightOwlLockouts.com