Night Owl Lockouts LLC is committed to honest pricing, professional workmanship, and fair treatment of every customer. Please review this policy before authorizing service.
The customer will be given the final price for the requested service before work begins.
No locksmith work will begin until the customer or an authorized representative approves the price. Approval may be provided verbally, electronically, by text message, or by signing an invoice or work authorization.
Prices may vary depending on the lock, vehicle, hardware, service location, time, required tools, job complexity, and additional work requested by the customer.
A service call, trip, or travel fee may apply when disclosed to the customer before the technician is dispatched.
Once a technician has been dispatched or arrives at the service location, the disclosed service call or travel fee remains due even if the customer cancels, refuses service, is no longer present, provides an incorrect address, or decides not to approve the proposed work.
Customers should cancel or reschedule as soon as possible.
Cancellations made before a technician is dispatched will generally not be charged unless a nonrefundable deposit or special-order fee was disclosed and approved beforehand.
Cancellations made after dispatch may be subject to the disclosed service call, trip, travel, or cancellation fee.
Payments for completed locksmith labor are generally final because the technician’s time, travel, tools, and labor have already been provided.
A refund will not normally be issued because a customer changes their mind, finds a lower price afterward, no longer needs the service, or fails to use a completed key, lock, or other product.
This does not prevent Night Owl Lockouts LLC from correcting a verified workmanship problem or issuing a refund when required by applicable law.
Night Owl Lockouts LLC provides a 30-day workmanship warranty unless a different warranty is stated in writing.
Customers must report a suspected workmanship issue as soon as reasonably possible and provide Night Owl Lockouts LLC an opportunity to inspect and correct the problem.
The warranty does not cover misuse, tampering, abuse, accidental damage, normal wear, preexisting damage, unrelated mechanical or electrical problems, or work performed or modified by another person after our service.
Installed locks, hardware, keys, remotes, and key fobs cannot be returned merely because the customer changes their mind.
Custom-cut keys, programmed keys, remotes, transponders, and key fobs are nonreturnable once cut or programmed unless they are defective or our workmanship caused the problem.
Defective products provided by Night Owl Lockouts LLC may be repaired, replaced, or refunded after inspection. Manufacturer warranties may also apply.
Night Owl Lockouts LLC is not responsible for defects, compatibility problems, or failures involving customer-supplied locks, hardware, keys, remotes, or key fobs.
Night Owl Lockouts LLC is not responsible for preexisting damage, worn locks, damaged doors, faulty ignitions, electrical problems, aftermarket parts, or previously altered hardware.
Any claim that our service caused damage must be reported promptly. Customers should provide photographs, service details, and other reasonable documentation so the matter can be reviewed.
Any approved refund will normally be returned to the original payment method.
Processing times depend on the bank or payment provider and may take several business days after the refund is issued.
Refunds apply only to the approved amount and do not include unrelated expenses, lost time, towing, rental vehicles, lost income, or other indirect costs unless required by law.
Customers should contact Night Owl Lockouts LLC first regarding any billing or service concern so we have an opportunity to review and resolve the matter.
We may provide signed invoices, photographs, service records, communications, proof of authorization, and payment records when responding to a payment dispute or chargeback.
Nothing in this policy limits any consumer right that cannot legally be waived. If applicable law requires a different cancellation or refund procedure, Night Owl Lockouts LLC will follow that requirement.
For cancellations, warranty claims, billing questions, or refund requests, contact:
Night Owl Lockouts LLC
Phone: 817-262-1417
Email: NightOwlLockouts@gmail.com
Website: NightOwlLockouts.com
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