Terms and Conditions

Welcome to Night Owl Lockouts LLC. 

Night Owl Lockouts LLC offers locksmith services, including but not limited to:

• Emergency lockout assistance

• Lock repair and installation

• Rekeying services

• Automotive, residential, and commercial locksmith services

2. Service Availability

Our services are available in the DFW, the Response times vary based on location, traffic, and service demand.

3. Pricing & Payment

• Please see our pricing section for all listed prices for our services.

• A service call fee applies to all jobs, regardless of completion.

• Full payment is due upon service completion. We accept all form of payments

• Any chargebacks, disputes, or unpaid balances may be sent to collections or legal action.

4. Cancellations & Refunds

• Cancellations must be made at least 30 minutes before the scheduled appointment.

• No refunds for completed services.

• If a technician arrives and service is declined, a service call fee will still be charged.

5. Liability & Damages

• Night Owl Lockouts LLC is not responsible for pre-existing damage to locks, doors, or vehicles.

• While we take every precaution, minor damage may occur during certain services (e.g., unlocking a car or door without a key). Customers assume this risk when requesting service.

 We may collect the following information when you use our services: 

• We are not liable for any losses or damages resulting from delays, inability to provide service, or misuse of our services.

6. Proof of Ownership & Service Authorization

• Customers must provide valid identification and proof of ownership before locksmith services are performed.

• By requesting service, you confirm you have the legal right to authorize work on the property, vehicle, or lock in question.

7. Information We Collect

We may collect the following information when you use our services:

• Personal Information: Name, phone number, email address, and home or business address.

• Payment Information: Billing details, transaction history, and payment method (we do not store credit card details).

• Service Information: Details about the locksmith service requested, vehicle information (if applicable), and authorization verification documents.

• Technical Data: IP addresses, device type, and browsing data when you visit our website.

2. How We Use Your Information

We use the collected information to:

• Provide and complete locksmith services.

• Process payments and send invoices or receipts.

• Communicate with you regarding service updates or inquiries.

• Improve our website, services, and customer experience.

• Comply with legal obligations and prevent fraud.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data in the following circumstances:

• With Service Providers: Third-party companies assisting in payments, security, or logistics (bound by confidentiality agreements).

• For Legal Compliance: When required by law, such as responding to subpoenas, law enforcement requests, or preventing fraud.

• With Your Consent: If you request a referral service or authorize information sharing.

4. Data Security

We implement strict security measures to protect your personal information, including encryption, secure payment processing, and restricted access to customer data. However, no system is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Request access to your personal data.

• Ask for corrections to inaccurate information.

• Request deletion of your data, subject to legal and operational requirements.

• Opt-out of marketing communications.

To exercise these rights, please contact us using the details below.

6. Data Retention

We retain customer data only as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Payment and transaction records may be stored for financial reporting purposes.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.

8. Changes to This Policy

We may update this Privacy Policy as needed. Any significant changes will be communicated via our website or direct notification. Continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Information

For questions or concerns about this Privacy Policy, please contact us:

8. Warranties & Guarantees

• New lock installations may come with a manufacturer’s warranty.

• Services performed are warrantied for 30 days against defects in workmanship.

• Warranty does not cover issues due to misuse, tampering, or normal wear and tear.

9. Right to Refuse Service

Night owl Lockouts LLC reserves the right to refuse service to anyone for reasons including, but not limited to:

• Suspected fraudulent activity

• Unsafe or hostile situations

• Violation of these terms and conditions

10. Governing Law

These terms and conditions are governed by the laws of the State of Texas. Any disputes will be handled in the appropriate courts within Fort Worth, Texas.

11. Contact Information

For any questions or concerns, contact us at:

Night owl Lockouts LLC

817-262-1417

Nightowllockouts@gmail.com

Nightowllockouts.com